This is just ridiculous.You'd think Bungie would shell out some of that $325 million it made already to go towards tech support.
There's a reason for that: Bungie launched its "shared world shooter" without much of a customer support structure in place. Eight days after launch, users who haven't been able to connect—including one of Ars Technica's own contributors, who still can't get online with an Xbox 360 copy of the game—have exhausted all of the suggestions listed at help.bungie.net. At that point, those users are directed to visit Bungie's forums, "staffed by community mentors who are here to help you."