Steve Jobs, Apple feed backlash with response to iPhone 4 reception complaints

Apple has a reception problem.
No, not the one some users of its new iPhone 4 have complained about, in which holding the phone with your hand over a gap between its two antennas on its lower left side weakens the phone's grasp of AT&T's signal.
That's an engineering problem that should be fixable, just as Apple has surmounted earlier technical difficulties, including the botched launch of its MobileMe online service.
But Apple's apparent inability to take customer complaints seriously and respectfully will take more than a Version 1.1 software update or a corrected circuit-board design to fix.  LINK