All the manufacturers, including Sony and Toshiba have improved their ratings in this area.
Customers owning Apple’s computers are among the most satisfied compared to other PC owners, the survey found.
It also stated that Windows PC owners are also happy with their machines. The report found that the satisfaction levels with personal computers and other electronic durables like televisions are at its highest.
Improved rating for all manufacturers
The customer satisfaction with all personal computers rose 4 percent from the previous year to reach the mark of 78 on a 100 point scale of ACSI.
The customer satisfaction with all personal computers rose 4 percent from the previous year to reach the mark of 78 on a 100 point scale of ACSI.
Apple has gained 2 percent, reaching 86 points, the highest ever. It is also the seventh year that the tech giant is at the top among all the other PC makers.
Dell improved 3 percent and Acer and HP both rose 4 percent in consumer satisfaction.
Problems of past resolved
ACSI founder Claes Fornell noted in a press release that "many Windows-based machines" improved. Even smaller PC makers like Sony and Toshiba combined together improved 4 percent.
ACSI founder Claes Fornell noted in a press release that "many Windows-based machines" improved. Even smaller PC makers like Sony and Toshiba combined together improved 4 percent.
The customer satisfaction with all personal computers rose 4 percent from the previous year to reach the mark of 78 on a 100 point scale of ACSI.
The problems with Windows Vista Software seem to be a thing of the past and satisfaction has returned or even surpassed the earlier levels.
Better products and customer services take credit
PC manufacturers have been benefited from a generally better customer service, although they lag far behind the customer services of other durable goods industries.
PC manufacturers have been benefited from a generally better customer service, although they lag far behind the customer services of other durable goods industries.
PC owners who had to contact the company’s customer support were 8 percent less satisfied than those who did not contact with the manufacturer or the retailer after making the purchase.
The satisfaction levels in the field of home electronics, like TVs, DVD and Blue-ray players, increased by 2.4 percent, thus reaching 85, the best-ever score for this category and the highest level of customer satisfaction for any ACSI industry so far in 2010, said ACSI founder Claes Fornell.
Lower prices have made these products more attractive which translates into more value for money and a positive effect on customer satisfaction.
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